Frequently Asked Questions
Everything you need to know about MOTHER ✸ ROOT
What is the processing time for my order?
All orders are processed within 1-3 business days. You will receive a notification email with tracking information as soon as your package is dispatched from our warehouse.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are MOTHER ✸ ROOT products sustainably sourced?
Sustainability is at our core. We partner with ethical suppliers to ensure our raw materials are harvested responsibly and our packaging is 100% recyclable or compostable.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
How can I track my package?
Once your order ships, you will receive an email containing a tracking link. You can also view your order status by logging into your account on our website.